Testimonials

Inspirational blog posts inspired by motivational speakers

Catherine Palin-Brinkworth, and the team at Progress Performance, are dedicated to nurturing transformational leaders and growing Gold Coast and Australian businesses to reach their full potential. We believe that people can only ever perform up to the level they believe in themselves. So, that’s we’re here for, to make you believe.

This blog will keep you up to date with upcoming motivational talks and workshops, and give you advice on how to become a better business leader.

Testimonials | Motivational Speakers | Progress Performance

“BEST Training is widely accepted by our staff as a useful, simple, and logical approach to selling. Course participants have achieved up to 25% increases in sales in the months following the training”.

General Manager, Branch Lending | St. George Bank Limited


“The training was adapted specifically to cater to a unique service centre environment within a tertiary education setting. Noticeable changes have occurred in the Service Centre……you have brought a new dimension of customer service to UniAdvice by providing a tailored training program that was a high calibre and relevant to the business”.

Operations Co-ordinator | University of Wollongong


“The Travel Corporation recently held the BEST Leadership Development Program aimed at designing, discussing and practicing the best possible leadership and management strategies for 25 current Team Leaders and Managers of differing experience. Professionally, the course led me to reassess my current form of management style and aim for more definition in the production of my day. Personally, I gained an enormous amount of positive energy and insight. I look forward to any future programs”.

Customer Service Manager | The Travel Corporation


“Thanks to the BEST Teleselling Program we now have a positive team of Sales Executives and Client Services personnel armed with the skills to build relationships with our clients and with each other – little did I realise it would come to have such an impact on our business”.

Professional Development Manager | MHM Insurance Brokers


Thanks for the day yesterday. It was educational, covered various skill levels and you made it fun at the same time. Always amazing to see how competitive people can be.

General Manager | NSW Farmers Association


I was particularly astounded as the range of learning outcomes as reported by each participant at the conclusion of the program. To hear that each person has committed to something different obviously shows not only the vast scope of areas for learning covered in the 2 days, but in addition that everyone has ownership of something particular to them and that we all could relate very well to the contents of the program”.

Call Centre Manager | Crown Casino Ltd


Training for the NSW Department of Housing Contact Centre over the last year has included the BEST Customer Service and BEST Leadership Development programs. The Housing Contact Centre has been delighted with the delivery and results of this training. The training content delivered was both relevant and pitched at the audience level. The facilitators provided by Progress Training Systems to deliver this training have always been highly skilled and very professional and have handled quite difficult participant matters with great personal care and integrity. The training has been a key factor in an increased number of calls handled by Operators, the implementation of qualitative checks on operator delivery, the development and performance of the management team and in an increase in morale across the Contact Centre. I recommend the BEST Customer Service and Leadership Development programs to you and will be very happy to answer any further questions you may have”.

Manager Housing Contact Centre | NSW Department of Housing


I really just wanted to thank you again for the amazing stuff you shared with us at our workshop in Wellington this week. You are an incredibly talented person, with a veritable library of experience with “life”. Your fresh, positive and cheerful approached has to be an inspiration to us all. Never before have I felt like getting up and just hugging a person to say “thank you so much as you have absolutely no idea how much your seminar is going to change my life”. – everything you said made SO MUCH SENSE!!! What fun, what wisdom and what a wonderful experience even though a few buttons were pushed at the end. You would be one of the most exciting and honest presenters. It was a truly “awesome” experience. Thank you.

Trans Power NZ Limited


The purpose… is to congratulate you for your invaluable assistance on this conference. The response from the Dealers this morning has been overwhelming. The level of dedication, commitment and fun you provided in making this CR Conference a huge success was well above the call of duty and certainly beyond mere mortals!

Toyota Motor Corporation Australia


Your presentations fitted the bill perfectly and I had some excellent feedback. You are a delight to work with.

Telstra


You have a unique ability to present your message in a manner that is readily understood and retained by your audience. The results are on the board. Thank you!

St George Bank


Best ever; impressed with the take home value that attendees commented on.

Schwarzkopf NZ Ltd


Thank you for your workshop in Perth last week. The feedback was all very positive from what can be a very hard and critical group. It helped set us up for a productive day on Friday.

Rod Adamson – Managing Director – RFC Ambrian


The recent Management Summit conducted by Catherine Palin-Brinkworth was most informative and useful for our team. It provided the opportunity for us to define our business culture; come to consensus on what is important for our strategy going forward; And begin building a picture of our future customers. We would like to thank Catherine sincerely for her insightfulness and contribution.

Peter Johnson – Praxa Limited


You continue to impress our members and guests by the variety of your style, your ability to engage the audience and educate while having heaps of fun. The way you weaved your personality through your presentation demonstrated the skills of a true master at work. The strategies, insights and tips you shared are sure to assist our members to better service their clients. The feedback has been excellent: “Catherine provided unique examples and strategies that I could put into practice immediately” “I like the way the information was delivered, clear, concise, entertaining and fun.” “Different, fun and entertaining” “Inspiring, interactive and thought provoking.”

National Speakers Association of Australia


Thank you! What a great presentation – very useful for our sales team and others not within the sales team. Catherine proved to be a dynamic speaker who has a unique ability to convey complex information in a manner that is both easy to understand and entertaining as well. In particular, her personality typologies proved remarkably accurate and useful. I have no hesitation in recommending Catherine for conferences/seminars/sales training.

Marketing Manager – Groupe Seb


We received the following statement about the Executive Assistant National Congress from one of the attendees. “Great conferences are made by having great speakers. Thanks for filling yours with so many great presenters”. This praise echoed the vast majority of sentiments we received about our event and which we could not have achieved without professional presenters like Catherine Palin-Brinkworth. Catherine was a huge hit with all attendees and shone in a programme in which it was hard to be a stand-out. Thank you so much to Catherine and her team for all their hard work and professionalism and hopefully we will have the opportunity to work with you again soon.

Jonathan McIlroy -Director -Executive Assistant Network


My phone rang hot for days as people reflected on your talk and then told me of the effect of your words and the difference they have made. You certainly made a thought provoking and positive impact. I just loved the way you wove your stories, wisdom, quotes, humour and charm and made it seem so easy, so professional yet so personal.

Hunter Business Women’s Network


Thank you sincerely for making the effort to be our Keynote Speaker at our conference. Having spoken to many delegates I know that your words were well listened to, and the scoring system resulted in 8’s and 10’s for your presentation.

Harvey World Travel


You were magnificent. I have never seen such glowing comments and overall assessments for any other presenter at a Price water house Cooper’s function.

Chris Reardon – Partner – Price water house Cooper’s


Now that the event is over, the dust has settled and the time for reflection is upon us, I am compelled to write and express my sincere appreciation of your efforts on the final day of our conference. All of the delegates that I have had the chance to converse with since the event concluded have expressed their enthusiasm, understanding and acceptance of the thrust of your presentation. There is no doubt that if all those in attendance took on board just a small percentage of what you offered, we as a company will be significantly advantaged by the improved performance of our Dealer network results. I look forward to a future opportunity to attend one of your presentations and wish you continuing success into the future.

Managing Director – Cox Industries


What IS success anyway? Having Catherine Palin-Brinkworth at your conference!

Australian Institute of Credit Union Management


Catherine’s presentation was a high point within our conference. Catherine spoke with sincerity, enthusiasm and wit, thereby keeping attention pivoted upon her message. We were delighted with the content and relevance of her talk, which focused on achieving success through effective teamwork.

Australian Institute of Credit Management


Catherine would be the most refreshing woman speaker I have ever heard. Catherine shot from the hip, played it straight and delivered a lot.

AMP Society


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